Terms and Conditions

Man With a Van Cranford Service Terms and Conditions

These Terms and Conditions set out the basis on which Man With a Van Cranford provides removal, transport, and related services within the United Kingdom. By making a booking or using our services, you agree to be bound by these Terms and Conditions. You should read them carefully before confirming your booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

1.1 "Company" means Man With a Van Cranford, the provider of removal and transport services.

1.2 "Customer" means any individual, business, organisation, or their representative who engages the Company to provide services.

1.3 "Services" means removal, delivery, collection, loading, unloading, packing, transport, and any other associated services agreed between the Company and the Customer.

1.4 "Goods" means all items, furniture, personal possessions, equipment, and any other property that are the subject of the Services.

1.5 "Waste" means any items to be disposed of, including household waste, bulky refuse, or commercial waste, as defined under applicable UK waste regulations.

1.6 "Contract" means the agreement between the Company and the Customer for the supply of Services, incorporating these Terms and Conditions and any written quotation or booking confirmation issued by the Company.

2. Scope of Services

2.1 The Company provides man and van services for household moves, small removals, office moves, collections, deliveries, and associated transport within the UK, including the Cranford and wider surrounding areas.

2.2 The exact scope of the Services is as set out in the quotation, booking confirmation or written communication provided to the Customer prior to the commencement of the work.

2.3 The Company reserves the right to refuse to move any Goods that, in its reasonable opinion, are dangerous, illegal, unsafe, unhygienic, or unsuitable for transport, or are prohibited under these Terms and Conditions.

3. Booking Process

3.1 A booking request may be made by the Customer via the Company’s accepted communication channels as advised from time to time. The Customer must provide accurate and complete information, including collection and delivery addresses, access details, parking information, property type, number and nature of items, and any special handling requirements.

3.2 All bookings are subject to availability. A booking is not confirmed until the Customer has received an explicit booking confirmation from the Company and, where applicable, paid any required deposit or prepayment.

3.3 The Company may request photographic or written evidence of the Goods or access conditions in order to provide an accurate quotation. The Customer must disclose any factors that may affect the time, cost, or feasibility of the Services, such as restricted access, narrow staircases, lifts, long carry distances, parking restrictions, or fragile or high-value items.

3.4 Quotations are based on the information supplied by the Customer at the time of enquiry. If on arrival the situation materially differs from that described, the Company reserves the right to amend the price, adjust the scope of work, or refuse to proceed if it is unsafe or unreasonable to do so.

3.5 Any estimated timeframes for completion of work are non-binding and may vary due to traffic, access, weather, or other circumstances beyond the Company’s control.

4. Prices and Payments

4.1 Prices may be quoted as an hourly rate, a fixed price, or a combination thereof, as confirmed at the time of booking. Unless otherwise stated, all prices are in pounds sterling.

4.2 The Company reserves the right to adjust its rates periodically. However, the rate agreed at the time of booking will apply to that specific Contract, subject to any changes arising from incorrect or incomplete information provided by the Customer.

4.3 The Customer may be required to pay a deposit to secure the booking. Deposits are generally non-refundable except as expressly provided in these Terms and Conditions or where required by law.

4.4 Payment terms will be confirmed at the time of booking. Unless otherwise agreed in writing, payment is due on completion of the Services on the day of the move. The Company may require full or partial payment in advance for certain jobs.

4.5 If payment is not received when due, the Company reserves the right to suspend further services, withhold delivery of Goods, or charge interest on overdue sums at a reasonable daily rate until payment is made in full.

4.6 All parking charges, congestion charges, tolls, or similar mandatory fees incurred in carrying out the Services will be payable by the Customer in addition to the quoted price, unless otherwise agreed.

5. Customer Responsibilities

5.1 The Customer is responsible for ensuring that:

a. All Goods are properly packed, secured, and ready for transport, unless the Company has expressly agreed to provide packing services.

b. All fragile or delicate items are clearly labelled and notified to the Company in advance.

c. All Goods are available for collection at the agreed time and location, and there is suitable and safe access to both the collection and delivery addresses.

d. Any necessary permissions, permits, or consents for parking or loading are obtained in advance where reasonably possible.

e. The Company’s staff are not exposed to health and safety risks, including hazardous materials, dangerous environments, or aggressive behaviour.

5.2 The Customer or an authorised representative must be present at both the collection and delivery locations to supervise the Services, provide instructions, and check the Goods. If no representative is present, the Company will carry out the Services using reasonable judgment and is not liable for any loss or damage arising from the absence of guidance.

6. Cancellations and Amendments

6.1 The Customer may cancel or amend a booking by giving the Company as much notice as reasonably possible.

6.2 If the Customer cancels more than 48 hours before the agreed start time, any deposit may be refundable at the Company’s discretion, subject to deduction of any reasonable administrative or preparation costs.

6.3 If the Customer cancels within 48 hours of the agreed start time, the Company reserves the right to retain all or part of the deposit or charge a cancellation fee of up to a reasonable proportion of the quoted price to cover lost time and costs.

6.4 If the Customer is not present or not ready at the agreed start time and the delay exceeds a reasonable waiting period, the Company may treat the booking as cancelled by the Customer and apply the relevant cancellation charges.

6.5 The Company may cancel or reschedule a booking if events beyond its reasonable control make it impossible or unsafe to perform the Services, including severe weather, vehicle breakdown, accidents, or staff illness. In such cases, any deposits paid for the affected booking may be refunded or transferred to a new date by mutual agreement.

7. Access, Parking, and Delays

7.1 The Customer must provide accurate information about access conditions at both collection and delivery points. Any significant difficulties with access may result in increased time and additional charges.

7.2 The Customer is responsible for securing adequate parking for the Company’s vehicle as close as reasonably possible to the property. Where parking restrictions apply, the Customer should arrange suitable permits or provide funds for pay-and-display parking.

7.3 If the Company’s vehicle is delayed due to lack of parking, restricted access, long carrying distances, waiting for keys, or other circumstances outside the Company’s control, the additional time may be charged at the agreed hourly rate.

8. Liability for Loss or Damage

8.1 The Company will exercise reasonable care and skill in handling and transporting the Goods. However, the Company’s liability is subject to the limitations set out in this section.

8.2 The Company will not be liable for loss or damage arising from:

a. Incorrect or inadequate packing carried out by the Customer.

b. Goods that are inherently fragile, defective, or prone to damage, including but not limited to glass, mirrors, electronics, or assembled flat-pack furniture.